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Customer Service

How can we help? We’re here for you.

We’ve put together answers to our most frequently asked questions, so you may find what you need right away. You can browse them here.

If you still need help, please visit our Help Center.

You’ll find our contact details and opening hours below. We are closed on public holidays.

Help center

Need to return something?

Please have your order number (without the # symbol) and the email address you used at checkout ready.

You’ll find our returns portal here.

Orders, Refunds, Returns and Claims

You can find more information about orders, returns, refunds and claims on our returns and refunds help page.

Products and Sizing

If you have any questions about our products or sizing, feel free to contact us at customerservice@nansogroup.com.

We aim to respond to emails within 1–3 business days.

During busy periods, response times may be slightly longer.

Contact us

Use the form below to send a message to our customer service team if you have any questions about our products or sizing.

If your question is about an order, return, refund or claim, you can find more information on our returns and refunds help page.

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