Customer Service

How can we help you? We are here for you.

We have compiled a list of frequently asked questions (FAQ). Please check if you can find the answer to your question here.

If you cannot find an answer to your question, please refer to our help center.

Contact methods and opening hours can be found below. We are closed on public holidays.

Help center

Need to return something?

Just have your order number and the email address you used at checkout ready.

You’ll find our returns portal here.

Orders, Refunds, Returns and Claims

For any queries regarding orders, returns, refunds or claims
please see our returns and refunds help page for assistance.

Products and Sizing

For questions regarding our products and sizing, please contact: customerservice@nansogroup.com

We aim to respond to emails within 4-7 business days.

During peak times such as seasonal sales, Christmas, and Black Week campaign week, response times may be slightly longer.

To ensure we can assist you as efficiently as possible, please make sure your email includes the following information:

Your full name
Your order number (if you have a question about your order)
Tracking number or a picture of the return receipt from the carrier (if you have a question about your return)
Product number (if you have a question about a product/availability)
A picture of the product (if it's a complaint)
If you have any questions regarding Klarna payments, please contact Klarna customer service.