Privacy Policy

Privacy Policy
Nanso Group Oy Privacy Policy

1. General

Nanso Group Oy is committed to protecting the privacy of its customers. We handle your data responsibly and strive to earn your trust. You have control over how and to what extent your data is processed. This privacy policy explains your rights regarding your personal data and how you can exercise them.

Customers must accept the terms of this privacy policy to use the services of the Nansoshop.com online store.

2. Data Controller

Primary Data Controller
Nanso Group Oy (Business ID 0151534-8)
Vilhonvuorenkatu 11 A, 00500 Helsinki, Finland

For purchases made outside of Finland, Global-e may act as the seller of record and process your personal data as an independent data controller. Global-e’s full privacy policy can be found here and on their checkout pages and is applicable when you place an order fulfilled by them.


3. Why and How We Collect Your Data

We aim to create better services for our customers. The personal data we collect helps us understand our customers better and improve our services. We process your data with your consent or based on our legitimate interest to provide our services, manage customer relationships, handle complaints, and carry out marketing. Our direct marketing for consumers is always based on prior consent, which you can withdraw at any time.

We use your personal data for the following purposes:

Orders: To process and deliver your order.

Customer Service: To handle order-related inquiries, delivery, and complaints.

Legal Obligations: To fulfill legal obligations, such as accounting.

Marketing:
If you’ve given us marketing consent, we use your data for purposes like:

1. Sending marketing messages (offers, product updates) via email, text, or mail if you’ve provided your contact details. You can unsubscribe from our email newsletter using the unsubscribe link in the email. You can opt out of SMS marketing free of charge following the instructions in the message.
2. If you’ve added items to your shopping cart but haven’t completed your purchase, we may send you a reminder email.
Inviting you to customer surveys or studies to improve our services and products.
3. Displaying ads about our brand and products on other websites based on your behavior on our website.
4. If you haven’t given marketing consent, your data will still be processed to provide our services and manage customer relationships based on our legitimate interest. We won’t market directly to you, but we may show you ads about our brand and products on other websites, based on your website behavior. We use re-marketing partners and their platforms, which rely on cookie technology. You can learn more about cookies in section 6 of this privacy policy. Marketing cookies can also be blocked when you visit our site.

We ensure that your data is processed responsibly and only when necessary for its intended purposes.

5. What Data Do We Collect?
Using certain services, like participating in a campaign, handling complaints, or purchasing products from our online store, requires you to provide personal data. If you choose not to share your data, we may not be able to offer all offers, content, or personalized services.

5.1. Online Store:

• Identification details: name, username, and password upon registration.
• Delivery address, email, and phone number.
• Marketing consents and preferences.
• Payment information, including payment method and billing details. If choosing Klarna invoice, your personal ID is required for credit agreement verification (handled by Klarna, not stored in Nanso's system).
• Customer feedback.
• Browser version, device type, and IP address. We may also collect information about page views, time spent on the website, and navigation patterns.

5.2. Analytics and Service Usage Data:

• Purchase and transaction details.
• Reservations, benefits used, and newsletters received (including open rates).
• Delivery details, including method and address.
• Product reviews.
• Online store usage and browsing data, including device identifiers.
• Data used for product recommendations and targeted content.
  
  

6. Cookies
We collect data about your use of our services through cookies. Cookies are small files stored on your browser that send us information when you revisit our website. Cookies improve user experience or track website traffic. We may use cookies for personalisation and advertising. Non-essential cookies are only set with your consent.

Cookies are categorized into:

• Functional Cookies: Essential for website usability (e.g., shopping cart, registration). You can disable these in your browser settings, but this may affect functionality.
• Analytics Cookies: Measure website traffic and sources, helping us understand popular products.
• Marketing Cookies: Enable targeted advertising on partner websites to make ads more relevant. You can decline marketing cookies, which may make ads more random.
• You can change cookie settings via the circular element at the bottom left of our website or on the Cookie Policy page, where more details are provided.

7. Sources of Personal Data
We primarily collect personal data directly from you when you interact with our services such as placing an order, registering an account, subscribing to our newsletter, or participating in promotions or surveys. Data is also collected automatically when you browse our website, including technical details about your device and behavior on the site.

In addition, we may receive personal data from trusted third parties, such as payment service providers (e.g. Klarna), marketing and analytics partners, and logistics providers.

8. Data Access and Processing
Access is restricted to trained Nanso Group staff and trusted partners under strict confidentiality and data processing agreements compliant with the EU General Data Protection Regulation (GDPR).

9. Data Storage and Security
Personal data is stored securely with technical measures like encryption, passwords, and controlled access rights.

10. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes described and comply with legal obligations (e.g., accounting, consumer rights).

11. Sharing Data with Third Parties
We may share necessary data with third parties for delivery and marketing purposes. Credit decision data may be shared with lenders, and data may be provided to authorities if required. Third parties include:

• Analytics and statistical partners.
• Product recommendation and personalisation partners.
  
• Email marketing partners (with your consent).
• Delivery partners.
• Payment processors (e.g., credit card payments).
• Credit providers (e.g., Klarna).
• Debt collection agencies for overdue payments.
• All partners comply with EU data protection regulations.

12. Data Transfers Outside the EU/EEA
Our online store platform provider is in Canada, and data may be transferred to the United States. Data transfers to Canada are protected by EU adequacy decisions. Transfers to the US or other non-EEA countries are secured through contractual agreements.

13. Your Rights
You have the right to:

• Access your personal data.
• Correct or delete your data.
• Withdraw consent at any time.
• Opt out of direct marketing

Please note that if the processing of your personal data is necessary, for example, to deliver an online store order you have placed, we cannot delete your data.

You have the right to object to the processing of your data for direct marketing purposes at any time (right to object). You can opt out directly via our newsletter or by contacting our customer service. Please note that even if you opt out of direct marketing, you may still see our advertisements on external online platforms and continue to receive customer communications from us, such as order confirmations for purchases made in our online store.

You can submit a specific request to exercise the aforementioned rights in writing to customerservice@nansogroup.com. To protect your personal data, we will verify your identity.

Who can I contact?

For questions related to personal data processing and our privacy policy, you can contact us by email at: customerservice@nansogroup.com